TRAIN FOR TOMORROW WITH FORBES TRAVEL GUIDE

Welcome to the Forbes Travel Guide Online Hospitality Training Program! This free resource is available to all City of Miami Beach-based employees, and provides dynamic, web-based learning courses for improving your hospitality skills and elevating the guest experience.

This amazing program is proudly offered to you by the Miami Beach Visitor and Convention Authority, in partnership with the Greater Miami and The Beaches Hotel Association.

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Leadership Level Webinar 

This free virtual hospitality training session is offered quarterly, with the next session scheduled to take place Monday,  April 28, 2025, at 1:00 pm. The topic for this session will be Problem Resolution. In today’s world, the art of problem resolution is an essential skill for managers to develop.  Problem resolution requires empathy, critical thinking, and confidence.  As managers continue to hone their problem resolution skills, they ultimately create an empowered team capable of exceptional service delivery as well as a positive work environment.  In this session we will dive into the HEART (hear – empathize – apologize – respond – thank) model.  We will also discuss industry best practices for empowering teams. The webinar will be 90-minutes in duration, followed by a 15-minute Q&A with your Forbes Travel Guide Executive Trainer.

Future Session Dates: July 14, 2025

​​​​​​*Note: In order to receive your digital badge, interested participants must register individually and include an email address*

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Front-line Level Webinar 

This free virtual hospitality training session is offered quarterly, with the next session scheduled to take place Monday, April 28, 2025, at 3:30 pm. The topic for this session will be Problem Resolution. As guests and customers experience breakdowns in service it is critical that we not only solve the problem but that we listen and show empathy to the guests as well as thank them for sharing their concern.  In this session we will discuss the importance of owning the opportunity while ensuring that we solve the opportunity to the guest’s satisfaction.  We will dive into the HEART (hear – empathize – apologize – respond – thank) model. The webinar will be 60-minutes in duration, followed by a 15-minute Q&A with your Forbes Travel Guide Executive Trainer.

Future Session Dates: July 14, 2025

*Note: In order to receive your digital badge, interested participants must register individually and include an email address*