TRAIN FOR TOMORROW WITH FORBES TRAVEL GUIDE

Welcome to the Forbes Travel Guide Online Hospitality Training Program! This free resource is available to all City of Miami Beach-based employees, and provides dynamic, web-based learning courses for improving your hospitality skills and elevating the guest experience.

This amazing program is proudly offered to you by the Miami Beach Visitor and Convention Authority, in partnership with the Greater Miami and The Beaches Hotel Association.

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Leadership Level Webinar 

This free virtual hospitality training session is offered quarterly, with the next session scheduled to take place Monday, January 13, 2025, at 1:00 pm. The topic for this session will be “Wellness & Service vs. Hospitality”.  Wellness: A discussion on how the Luxury travelers’ expectations have evolved over time. Service vs. Hospitality: A discussion around the relationship and the understanding that both service and hospitality are critical in the luxury segment; highlighting the distinct differences between the two and how to embrace strategies for execution. The webinar will be 90 minutes in duration, followed by a 15-minute Q&A with your Forbes Travel Guide Executive Trainer.

Future Session Dates: April 28, 2025; July 14, 2025

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*Note: In order to receive your digital badge, interested participants must register individually and include an email address*

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Frontline Level Webinar 

This free virtual hospitality training session is offered quarterly, with the next session scheduled to take place Monday, January 13, 2025, at 3:30 pm. The topic for this session will be “Service vs. Hospitality” and will include a discussion surrounding the relationship and the understanding that both service and hospitality are critical in the luxury segment, highlighting the distinct differences between the two and how to embrace strategies for execution. The webinar will be 60 minutes in duration, followed by a 15-minute Q&A with your Forbes Travel Guide Executive Trainer.

Future Session Dates: April 28, 2025; July 14, 2025

*Note: In order to receive your digital badge, interested participants must register individually and include an email address*